Shipping & Returns

You can choose to return your order in-store or online. Learn how to safely package your return of Nuance Audio Glasses. 

• Download here the manual for returns of Audio Glasses with a kit
• Download here for returns of Audio Glasses without a kit

Also feel free to contact our customer service if you need help creating your return.

Terms and conditions

Nuance frames must be returned with original receipt to the EssilorLuxottica store where you bought them. Nuance frames must be returned in their original condition, including all parts, accessories, and packaging. Returns that meet requirements are eligible for an exchange or refund, to be issued after the return is received and inspected.
This return policy applies to the original purchase and does not cover accidental damage, scratches, breakage, or theft. If you purchased the lenses in your Nuance frames in an EssilorLuxottica store, you may return the lenses while retaining the Nuance frames. Custom lenses must be returned in accordance with the return policy of the EssilorLuxottica store where you bought them. You may not return Nuance frames but keep the custom lenses, or place them in other frames. Nuance frames purchased through non-EssilorLuxottica retailers must be returned in accordance with their return policies.

*For products purchased in California: This hearing aid is warranted to be specifically fit for the particular needs of you, the buyer. If the hearing aid is not initially fit for your particular needs, it may be returned to the seller within 45 days of the initial date of delivery to you. If you return the hearing aid, the seller will either adjust or replace the hearing aid or promptly refund the total amount paid. This warranty does not affect the protections and remedies you have under other laws.